Account Deletion Request – Nexus Octa (MapMyCrop)

At MapMyCrop, we respect your privacy and provide you with full control over your personal data. If you wish to delete your Nexus Octa account and associated data, you can do so either directly through the app or by submitting a request via email.

How to Delete Your Account

Option 1: In-App Account Deletion (Recommended)

  1. Open the Nexus Octa app on your device.
  2. Go to Settings (or tap your profile icon).
  3. Scroll down and tap Account Settings.
  4. Select Delete Account.
  5. Confirm your action when prompted. Your account will be deactivated immediately and scheduled for permanent deletion.

Option 2: Web / Email Request

If you have uninstalled the app or cannot access your account, you can request account deletion via email:
  • Email: [support@mapmycrop.com] (Replace with your actual support email)
  • Subject Line: Account Deletion Request - Nexus Octa
  • Details to Include:
    • Registered Email Address / Phone Number
    • Reason for deletion (optional)
Once received, our team will verify your identity and process your request within 7–14 business days.

Data Handled Upon Deletion

Data That Will Be Permanently Deleted

When your account deletion request is completed, the following data associated with your Nexus Octa profile will be permanently removed from our active servers:
  • Personal Profile: Name, email address, phone number, and profile preferences.
  • Agricultural & Farm Data: Geo-fenced field boundaries, crop logs, satellite imagery requests, and field analysis history.
  • Media & Files: Uploaded field photos, notes, and user-generated reports.
  • App Logs & Identifiers: Device IDs, IP addresses, and app interaction history.

Data Retained for Legal & Compliance Reasons

Certain data may be securely retained in accordance with applicable laws, tax obligations, or legitimate business interests:
  • Financial & Transaction History: Records of subscriptions or in-app purchases are retained for up to 7 years to satisfy legal, tax, and audit requirements.
  • Security Logs: Anonymized logs required to prevent fraud, maintain system integrity, and enforce our Terms of Service.

Contact Us

If you have any questions regarding your account data or our privacy practices, please reach out to us at: